Shipping, Print Sizes & Store Policies
Processing Times
Prints
Each photograph is locally, professionally printed to order just fo you, gift wrapped and shipped by us within 7-10 business days
Extra Large (16 x 20" and larger) prints are shipped within 14 business days
•
Calendars
Calendars are printed to order and shipped with 14 business days
•
•
Estimated delivery times
Australia Wide: 7 business days*
Rest of World: 3-6 weeks*
•Australia-Wide Express Post: 1-3 Business Days
New Zealand/Oceania: 7–14 Business Days*
Rest of World: 3-4 weeks*
•
•
*Please allow time for Covid-19 transport delays - please refer to Australia Post for the latest updates in these difficult times:
•
•
All orders are fully trackable and carbon neutral 🌏
#OneTreePlanted with every print sold - one native tree is planted by One Tree Planted Australia in bushfire affected areas for every print sold in our store 🌱
•
Packaging & Gift Wrapping
Gift wrapping is complimentary on all orders. We use 100% Australian made matte navy blue paper. If you require a personalised gift message, please let us know at checkout!
•
Print Sizing
All print sizes are shown in inches. Most photographs are available in most sizes, but please feel free to contact us with any questions.
Returns & Exchanges
We will gladly accept exchanges or returns if you are not satisfied with your order, but we cannot accept order cancellations or change of mind prior to shipping.
Please note custom items are not eligible for returns or exchanges
For exchanges or returns of the same value, please contact us within 3 days of delivery, for dispatch of your order back to us within 30 days.
Buyers are responsible for return shipping costs. If your order is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us if you have any problems with your order and we'll work out a suitable solution ♥
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for unforeseen delays due to customs.
•
Damaged Items During Shipping
We make sure to carefully package our prints however should an accidents happen, please contact as as soon as possible and we'll provide a suitable replacement print or refund
Have another question? Let's talk!
hello@justrubyandme.com
